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Terms & Conditions That Govern Your Account

We've written these terms to explain how your account works, what we expect from you, and what you can expect from us.

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jaya99 Terms & Conditions That Govern Your Account
POLICY CONTACT

Reach Us About These Terms

If you have questions about any clause, need clarification on a rule, or want to report a potential breach, our support team is here to help.

Live Chat Open the chat widget in the bottom right corner of any page. Our team is online daily from 10 AM to 2 AM Malaysia time. You'll get a response within a few minutes during those hours, and we'll route terms questions to a specialist who can explain the exact clause you're asking about.
Email Support Send your question to [email protected] with "Terms Query" in the subject line. Include your account username and the clause number or topic you're asking about. We aim to reply within 24 hours on weekdays, and we'll quote the relevant section in our answer so it's clear.
Phone Line Call our Malaysia support line during business hours if you need to discuss a terms issue that's urgent or complex. The number is listed in your account dashboard under Help. Phone support is best for disputes, withdrawal holds, or account restrictions tied to a terms clause.
POLICY FRAMEWORK

How We Handle Your Data and Account Security

These terms don't stand alone—they work alongside our privacy policy, cookie policy, and account-security practices. Here's how we treat your information, keep your account safe, and give you control over your data.

Data We Collect

When you register we collect your email, phone number, date of birth, and payment details for Touch 'n Go, GrabPay, Boost or FPX. We also log your IP address, device type, and gameplay history to prevent fraud and comply with regulations. We don't sell this data to third parties.

Cookie Usage

We use cookies to keep you logged in, remember your language preference, and analyze how you navigate the lobby. Essential cookies are required for the site to function; analytics cookies are optional and you can disable them in your account settings without losing access to any feature.

Account Security

You're responsible for keeping your password private and logging out on shared devices. We hash your password and monitor login attempts from new locations. If we detect unusual activity—like a login from a country you've never used—we'll email you and may temporarily lock your account until you verify it's you.

Data Retention

We keep your account data for as long as you hold an active account, plus six years after closure to meet regulatory record-keeping requirements. Transaction logs for deposits and withdrawals are archived for seven years. Chat transcripts with support are stored for two years.

Your Rights

You can request a copy of all personal data we hold on you, ask us to correct inaccurate information, or request deletion of your account and data. Deletion requests are processed within 30 days, subject to any legal hold for ongoing investigations or disputes. Email your request to [email protected].

Policy Changes

If we update our privacy or cookie policy in a way that materially affects how we use your data, we'll post a notice in your account lobby and send you an email. You'll have 14 days to review the change and opt out by closing your account if you disagree.

What You Asked About These Terms

We get the same handful of questions every week—about withdrawals, account closure, bonus forfeit, and what happens if you break a rule. Here are the answers in plain language.

It depends on the severity. Minor issues like a typo in your profile get a warning and a chance to fix it. Serious breaches—fraud, multi-accounting, bonus abuse—result in account suspension or permanent closure, and we may void your balance and block future registrations.

Yes. Email us to request closure, and we'll process any pending withdrawal within 72 hours using the same payment method you deposited with. Once the funds clear, we'll close the account permanently. You can't reopen a closed account—you'd need to register fresh.

Partly. Each promo has its own terms posted on the promo page—wagering requirements, eligible games, expiry dates. Those promo terms sit alongside these general terms. If there's a conflict, the promo-specific rule wins for that promo only; everything else defaults to these main terms.

We'll email you and post a banner in your lobby whenever we make a material change. Small edits like typo fixes or clarifications don't trigger a notice. Major changes—new withdrawal limits, altered dispute procedures—always come with at least seven days' notice before they take effect.

You can't hold an account. Registration requires you to confirm you're 18 or older and that online gaming is allowed where you live. If we discover you lied, we'll close your account immediately, void all wagers, and forfeit your balance. No refunds.

No. Your balance is non-transferable. You can't sell it, gift it, or move it to another account. Any attempt to do so violates these terms and will result in both accounts being closed. The only way to move money out is via a withdrawal to your own payment method.

Email us with your account username, the transaction or wager ID, and a clear explanation of the issue. We'll investigate within five business days and reply with our findings. If you're still not satisfied, you can escalate to the third-party adjudicator listed in clause 12 of these terms.

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